Tmobile has agreed to take the current $500 off but thats it. We have been a loyal customer for over 15 years. We have 5 cell phones through them. We normally pay about $300 a month for them. Don't you think they could of reduced the charges a bit more?
On a side note...The 13yr old does not know she now has unlimited texts. She won't know because she needs to have her phone surgically removed (if you get my drift)!